Framework of Supplier Code of Conduct

RATCH has enforced the Supplier Code of Conduct as the framework for supply chain management. The first revision was enforced on 31 July 2023, to include the Supply Chain Sustainability practices of the UN Global Compact (UNGC), the United Nations Guiding Principles and Human Rights, and International Labor Organization’s Declaration on Fundamental Principles and Rights at Work. It is a means to ensure suppliers complete their tasks with responsibility and governance practices. In 2025, RATCH reviewed the significant topics of the Supplier Code of Conduct and found all remained comprehensive and in line with international standards.

More Info: Supplier Code of Conduct
Procurement process

RATCH has established the procurement order as the framework for procurement activities. Suppliers’ environmental, social and governance risks are added into the screening and guidelines and indicators are set in accordance with Supply Chain Sustainability practices to comprehensively cover all material topics in the business context.

More Info: Environmental and Social Management System (ESMS) Manual
Transparent procurement

After the screening on qualifications and risks, qualified suppliers are enlisted for the procurement process. Under the Company’s regulation of supplies management and the Company’s order on supplies management guidelines, 4 procurement methods are identified and linked with the value and authorization required.

Procurement methods Procurement value
1. Price negotiation Worth no more than Baht 100,000
2. Price inquiry Worth no more than Baht 5 million
3. Competitive bidding Worth more than Baht 5 million
4. Special procurement Allowed in the following cases:
  • Urgent cases or other cases approved by the Chief Executive Officer
  • Specific product and service/task or services requiring special expertise
  • Value more than Baht 100,000

Note: Partial procurement with the objective to change the value and authorization required or the procurement method is prohibited.

Authorization required Value (Baht)
Department head ≤ Baht 100,000
Executive Vice President ≤ Baht 500,000
C-Level (Function Head) ≤ Baht 1 million
Chief Executive Officer ≤ Baht 30 million
Board of Directors > Baht 30 million

The next step for selected suppliers is contract signing. The payment terms and conditions are clearly specified in the purchase agreement and suppliers know when to receive payments from the start. Generally, RATCH make payments within 30 days upon receiving invoices.

In 2025, suppliers were paid within 15.33 days on average from the day invoices were received.

Supplier risk assessment

RATCH has prepared the ESG risk assessment process for all suppliers, to prevent and reduce job abandonment, and non-compliance with the laws relating to labor, safety, and the environment, and reputational risks. The assessment is deployed to identify significant suppliers, taking into account business relevance and ESG issues. The results are a part of the supplier screening. Any supplier with superior prevention of ESG risks and/or ESG performance stands a better chance at winning the selection.

Classification of suppliers in 2025
Type of suppliers No. of suppliers %
  • Critical Suppliers: non-substitutability and/or high spending value
313 22.91
  • ESG High-Risk Suppliers: ESG-related operational risks
664 48.61
  • Significant suppliers:

Significant suppliers are selected from the lists of critical suppliers and ESG high-risk suppliers who show risks concerning the spending value and ESG which may affect the Company as the buyer.

835 61.13
Risk assessment results

In 2025, RATCH and the power plant under the Company’s financial control conducted the assessment on suppliers’ ESG risks and the results are summarized below:

Risk issues 2025 Performance

Response to climate change and greenhouse gas management

Greenhouse gas (GHG), environmental and waste management

  • Run a background check on violations of environmental laws.
  • Consider suppliers with environmental management system or GHG registry.
  • Consider suppliers with publicly-announced targets on greenhouse gas management.
  • Monitor compliance with Supplier Code of Conduct and evaluate their performance.
  • Buy eco-certified products or products certified for environmental friendliness.
  • No supplier violated environmental laws.
  • No supplier witnessed environmental complaints.
  • All suppliers passed the assessment and fully complied with Supplier Code of Conduct.
  • Procurement of eco-friendly products totaling over THB 65 million.

Occupational health and safety

Occupational health and safety of workers

  • Check suppliers’ compliance with labor laws.
  • Check suppliers’ safety records.
  • Always demand permits and arrange orientation as well as job risk assessment for all jobs.
  • Organize joint exercise of the emergency response plan.
  • Require the provision of appropriate safety equipment in contracts.
  • Require suppliers to provide insurance to workers with high-risk jobs.
  • Monitor suppliers’ compliance with Supplier Code of Conduct and evaluate their performance.
  • No supplier violated labor laws.
  • One lost-time injury (LTI) was recorded among supplier/contractor.
  • A number of 751 suppliers/contractors rehearsed the emergency response plan and attended safety training.
  • All suppliers passed the assessment and fully complied with Supplier Code of Conduct regarding occupational health and safety.

Human rights

Human rights violations (use of child labor / illegal migrant workers / discrimination / treatment of the vulnerable)

Employment / compensation / working conditions

  • Consider suppliers with publicly-announced human rights policy or rules.
  • Check the records of labor complaint/dispute/employment of illegal workers, child labor, and forced labor.
  • Require suppliers to provide the information of assigned workers.
  • Require suppliers to show migrant workers’ registration document.
  • Monitor suppliers’ compliance with the Supplier Code of Conduct and evaluate their working conditions.
  • Assess human rights risks and impacts from suppliers/contractors’ operations.
  • All suppliers fully complied with the regulations on human rights.
  • All suppliers complied with labor laws and requirements on migrant workers.
  • A total of 83 suppliers were identified as high risk in relation to human rights, including service providers in power plant operation and maintenance, as well as suppliers of materials, tools, and equipment.
  • All suppliers passed the assessment and fully complied with Supplier Code of Conduct regarding human rights.

Anti-corruption and governance practices

Anti-corruption and governance practices

Job abandonment / delivery failure / sub-standard products and services

  • Identify it as a prohibited clause in Supplier Code of Conduct, that suppliers shall acknowledge and comply with.
  • Check suppliers’ information and background from various sources.
  • Check suppliers’ Business Registration Certificate, and the lists of directors and executives.
  • Require collateral for high-spending jobs.
  • Set a clear termination clause in contracts and clearly explain it to suppliers.
  • Set penalties and blacklist the suppliers failing to honor terms and conditions and do not hire blacklisted suppliers.
  • Set condition/criteria on advance payment and installment payment according to progress.
  • Monitor suppliers’ compliance with Supplier Code of Conduct and evaluate their performance.
  • Invite suppliers to join Thai Private Sector Collective Action Against Corruption.
  • 1 supplier was informed of contract termination or blacklisted. The Company gave them recommendations for improvement.
  • Suppliers were paid within 15.33 days on average from the day invoices were received.
  • All suppliers passed the assessment and fully complied with Supplier Code of Conduct regarding anti-fraud and corruption practices.
  • 13 suppliers agreed to join in CAC’s anti-corruption declaration.

Cybersecurity

Protection of consumer data and consumer privacy

  • Consider suppliers with cybersecurity system for high-risk jobs.
  • Check suppliers’ compliance with Personal Data Protection Act and their cybersecurity system.
  • Apply the One-Trust platform to assess suppliers’ risks relating to personal data management.
  • Check the records of cyberattacks and complaints concerning personal / customer data.
  • Set it a condition in contracts, monitor compliance, and establish a channel for communication in the event of cyberattacks or complaints on data breach.
  • Monitor suppliers’ compliance with Supplier Code of Conduct and evaluate their performance.
  • 215 suppliers showed the risk concerning personal data management but no supplier experienced data breach.
  • No supplier received complaints on personal/customer data breach.
  • All suppliers passed the assessment and fully complied with Supplier Code of Conduct regarding cybersecurity
Monitoring, evaluation and improvement

RATCH has continuously monitored suppliers’ operations and evaluated their post-delivery performance based on quality-related indicators and compliance with various requirements. In case of non-compliance, the Company exercises and follows through the correction and improvement process. If the incident causes severe impacts, the Company may consider additional terms and conditions to the contracts.

Post-delivery supplier evaluation indicators
1. Quality/price of products and services
  • Product/service meeting quality requirements
  • Undamaged packaging
  • Reasonable price for the specified quality
2. Delivery of products and services
  • Products/services delivered according to the agreed list and quantity
  • Products/services delivered within specified timeframe
  • Product/service handling during delivery process (staff/vehicle for transportation)
3. Service
  • Coordination
  • Quality of after-sales service
4. Human rights and treatment of labor
  • Respect for each other and treat employees with care
  • No employment of illegal or child labor
  • Employees entitled to at least legal minimum wage and benefits
  • Working hours not exceeding legal limit
  • No record on harassment/discrimination incident or disputes / unfair labor treatment
  • Appropriate and fair treatment of female workers
  • Demonstration of community and social responsibility
  • Maintaining safe working environment
  • Ability to deal with emergency incidents
5. Environment
  • Ability to maintain energy efficiency and manage greenhouse gas emissions
  • Ability to prevent pollution and manage waste
  • Ability to manage hazardous materials
  • Ability to utilize resources efficiently
  • Ability and emphasis concerning biodiversity management
  • Ability and emphasis concerning deforestation
6. Business ethics
  • Anti-corruption practices and zero conflict of interest
  • Giving gifts, souvenirs and receptions accordingly to the Supplier Code of Conduct
  • Fair and honest competition
  • Transparent operations
  • Ability to protect confidential information, personal data and intellectual property
  • Responsibility for products and quality management
7. Documentation
  • Complete and accurate documentation and on-time submission

RATCH also applies the Together for Sustainability (TfS) initiative’s indicators and the requirements specified in the Supplier Code of Conduct in evaluating suppliers in 5 key aspects: business administration, environmental management, health and safety, labor and human rights and governance. The evaluation is conducted by desk review or on-site audit, depending on the type and risk of each supplier.

The Company plans to include more suppliers in the evaluation process focusing on significant suppliers which play important roles in the operations, to prevent, contain and reduce impacts on the Company. Aside, the Company sees opportunities to enhance supplier capabilities, especially those based in Thailand and local entrepreneurs, as this will help strengthen supply chain resilience and create long-term shared value.

However, if the evaluation shows a supplier does not meet the Company’s requirements, violates laws or possesses acceptable or correctable risks, the Company will at once consider terminating the contract and/or blacklisting the supplier.

Promoting human rights and fair labor in the supply chain

RATCH attaches importance to respecting human rights throughout the supply chain by adhering to the UN Guiding Principles on Business and Human Rights (UNGPs). Human rights are a material topic of the Company as they are directly related to sustainable supply chain management and most incidents involve suppliers and contractors’ activities particularly construction works, maintenance, and outsourcing for project-level activities. The Company stipulates suppliers shall not employ forced labor or child labor and shall refrain from all forms of discrimination. A complaint and whistleblowing channel has been established to which stakeholders and labor in the supply chain can file reports on human rights impacts safely and confidentially.

In 2025, the human rights risk assessment was conducted covering significant suppliers, to identify, prevent, mitigate and monitor human rights impacts across the supply chain in accordance with the UNGP’s guidelines.

Summary of human rights risk assessment of suppliers

The Company Group’s assessment of significant suppliers’ risks showed the low to medium risk level and highlighted labor-intensive construction and maintenance activities for close monitoring and highlighted safety and occupation. In the reporting period, there was no serious human rights violation such as the exploitation of child labor and forced labor or human trafficking. The Company Group has laid out preventive and corrective measures for all identified gaps and monitor the implementation systematically.

Human rights risk issues Affected persons Result Prevention and mitigation measures
Labor Rights
  • Construction contractors for power plant projects
  • Operations and maintenance (O&M) contractors
  • Facility management service providers (e.g., security, cleaning, landscaping)
  • Suppliers of retail goods and distribution services
  • Other service providers
High-Risk: Lack of international labor certifications (e.g., SA8000, TLS8000) suggests inadequate oversight, increasing exposure to risks such as forced or child labor, unfair pay and working hours, limits on freedom of association, and absence of grievance mechanisms.
  • Labor Complaint and Violation Checks: Reviews supplier records for labor complaints, illegal employment, child labor, or forced labor.
  • Human Rights Policy Review: Screens suppliers’ publicly-declared human rights policies or rules as part of pre-qualification.
  • Worker Information Collection: Collects worker lists for all assigned jobs to verify employment legality.
  • Migrant Worker Document Verification: Confirms migrant worker registration and work permits during supplier screening.
Occupational Health & Safety
  • Power plant construction contractors
  • Operations and maintenance (O&M) contractors
  • Facility management service providers (e.g., security, cleaning, landscaping)
Lack of safety certifications (e.g., ISO 45001) indicates weak risk management, increasing exposure to workplace injuries, chemical hazards, confined spaces, insufficient PPE, inadequate training, and absence of incident reporting or emergency plans.
  • Labor Law Compliance Checks: Reviews suppliers’ compliance with labor laws and regulations.
  • Safety Record Checks: Assesses suppliers’ safety records to identify past incidents or non-compliance.
  • Orientation and Job Risk Assessment: Arranges mandatory safety orientation and joint job risk assessments before work starts.
  • Safety Equipment Requirements: Requires suppliers to prepare and provide appropriate personal protective equipment in contracts.
  • High-Risk Job Insurance Provision: Requires suppliers to provide insurance for workers assigned to high-risk tasks confined space, work at height, or hot work.
Prevention and mitigation

Regarding suppliers with medium to high human rights risks concerning mainly labor and safety, the Company has imposed additional measures to control and deescalate the risks and impacts. The measures include stricter assessment on labor and working environment, an extra clause in contracts concerning labor and human rights, and preparation of the Corrective Action Plan jointly with the suppliers.

Linking to business continuity and organizational resilience

Sustainable supply chain management is a part of business continuity and organizational resilience. To achieve that, the Company takes into account the risks concerning reliance on significant suppliers, disruption in transportation, environmental or social crises, and market volatility. As such, the Company has encouraged multiple sourcing, development of local suppliers and long-term collaboration with potential suppliers in order to support business growth and sustainability.

Collaboration with suppliers

The Company places emphasis on the suppliers involved with the sourcing of raw materials, electricity input factors, and power plant operation and maintenance services, to ensure business continuity and national electricity security. Long-term partnership is vital and can be achieved through collaboration; discussion; regular communications via monthly/scheduled meetings; joint inspection for mutual understanding and trust; joint preparation of crisis management plan and business continuity plan in case of emergency incidents like fuel supply; and joint rehearsal of the plans. This approach will raise confidence and surveillance efficiency for risks and impacts.

Promoting anti-corruption practices to suppliers

RATCH has encouraged 13 suppliers to join the Thai Private Sector Collective Action Against Corruption, in order to strengthen their governance. Invitations have been dispatched to suppliers and they will get the Company’s advice on self-assessment before applying for the membership

Promoting safety with suppliers

The Company is aware that safety and occupational health is crucial and this concern is extended to cover the employees of suppliers/contractors working at the Company’s premises and power plants. Training on safety and occupational health in the workplace is organized for relevant suppliers/contractors on an annual basis, along with the rehearsal of the emergency response plan. This initiative has effectively prevented and reduced work-related risks. In 2025, a number of 751 suppliers attended the training (or 55%).

Internal development of knowledge on sustainable supply chain

The Company has organized training for procurement officers (100%) to reinforce the knowledge on sustainable supply chain management and environmental, social and governance operations as follows:

Topic Application
Sustainable supply chain management, based on Stock Exchange of Thailand-designed course
  • Apply the principles to ensure the organization’s sustainable supply chain management and reduce risks arising from the discontinuity of products and services.
  • Create opportunities and competitive advantages.
Basic knowledge on sustainability, based on Stock Exchange of Thailand-designed course
  • Ensure the alignment of suppliers’ operations with sustainability principles.
  • Apply the knowledge in the selection of products and services as well as suppliers.
Human rights by ERM-Siam Co., Ltd. (advisor on sustainability)
  • Understanding in human rights principles.
  • Treat suppliers in accordance with human rights principles.
  • Pass on the commitment to respect human rights to suppliers
Target and performance
Indicators 2025 Performance
Supply chain structure Domestic suppliers constituted a major part of procurement, which reduced logistic risks and strengthened business continuity.
  • Percentage of procurement from domestic suppliers to total procurement value
98.59%
  • Percentage of suppliers significant to the operation
61.13%
Governance and compliance All significant suppliers signed the form to acknowledgement the Supplier Code of Conduct and ESG requirements were specified in procurement contracts.
  • Percentage of suppliers acknowledging the Supplier Code of Conduct
100%
  • Percentage of procurement contracts with ESG requirements
100%
Risk assessment and audit Supplier assessments were conducted according to the level of risks and suppliers with issues that needed improvement were monitored to complete corrective actions within the specified time frame.
  • Percentage of suppliers assessed for environmental impacts
100%
  • Percentage of suppliers assessed for social impacts
100%
  • Percentage of corrected issues identified in the audit
100%
Human rights and labor rights No significant human rights violations were found in the Company’s supply chain in the reporting period.
  • Number of human rights and labor complaints in the supply chain
Zero compliant
  • Number of cases investigated and corrected
None
  • Percentage of suppliers who have undergone a human rights risk assessment
100%
  • Number of suppliers in the human rights high-risk category
85 suppliers
  • Percentage of labor audits in the supply chain
100%

In 2025, the assessment showed that most of suppliers 1,296 (97.15%) pass the assessment criteria, 36 suppliers (2.70%) failed the assessment criteria mainly involving payment condition and transportation, and 2 suppliers (0.15%) were blacklisted.